DigiGround - Professional Computer Services for New Mexico and Greater Southwest
Albuquerque computer and IT services for businesses and individuals. Locally owned New Mexico business since 2007. "A" Rated by the BBB with a highly certified and trained staff, Digiground LLC is standing by for your project, big or small. With technicians available 7 days a week, 365 days a year, we are ready to help when you need us most. Our staff is ready for any project, providing on-site or remote support. With a staff of over 40 DigiGround can assist any enterprise, small business or your individual needs. We will work with you and your organization on your project whether you need us for a few hours or for a long term project. With payment plans to fit your needs, there has never been a better time to get the support you need. We are Microsoft, HP and Sophos partners and offer products and support for virtually any device or software.
Commercial Services include: Windows, Mac, BSD and Linux support for desktops, servers and networks. Virtualization services for VmWare, Hyper-V and Xenserver. Security auditing, white-listing, firewall management, compliance reporting for NERC, PCI, ISO-27001, HIPPA, SOXs.
24x7x365 Flat Rate Support and Monitoring: We are able to monitor and support all your critical business servers and systems for a low monthly rate. Ask about our maintenance packages to ensure your machines are running at their best 24x7, virtually eliminating downtime. With programs available from one machine to hundreds, we have a solution that will fit your needs.
Residential Services: Available onsite or remote via our 24x7 Help Desk we service Mac and Windows computers for Virus Removal, Software Installation, Troubleshooting, Pc Tune Ups, WiFi, Networking, Laptop Repair, Screen Replacements and more! Services are offered throughout the United States with free return shipping on all repairs, in the Albuquerque area you can ship your unit or drop it off with our professional office. Simply fill out the paperwork online and select drop off. We offer three flat rate monthly programs for unlimited Help Desk support. Give us a call today!
Data Recovery Service: Mail in or drop off service available starting at just $200. If we can't recover there is no charge! Our data recovery experts handle your information with care. Call us today or click here for more information.
With our new state of the art facility, we are able to offer a variety of services. To expedite your repair please call our New Mexico headquarters at (505) 814-7080 to obtain a ticket number. However, you can fill out everything online and either drop the item off at our Albuquerque Office or ship it directly to our warehouse for repair.
Step 1 Select your item for repair: If it's during business hours please call us at (505) 814-7080 and we will walk you through the process or use the Chat Now function to connect with one of our representatives to obtain a Service Request Number. This will expedite your repair. If it is after hours simply, select your item and once you complete Step 2 you will receive a Service Request Number the following business day.
Step 2 Sign via eMail on your Phone, Tablet, or Print:
Once you have selected your item for repair, you will be directed to our secure online form. This must be filled out before bringing in your unit for repair. The form will prompt you to describe the item and details of the condition of your unit. If you need this emailed to you for approval or to access it via a mobile device (iPhone, iPad, Android) please call our office so we can email you a direct link. Most items are repaired within 24-48 hours of receipt unless otherwise specified. For rush services or special order parts please call ahead.
Step 3 Drop Off or Ship item: We service all of the United States, but specialize in Albuquerque and the Tri-State area. To best serve all of our customers we have built a warehouse only 30 miles outside of Albuquerque, NM for these specialized repairs. If you are in the Albuquerque area simply print out the above documentation, package your item and drop it off to our friendly office staff according to the instructions on Step 3. For expedited service you can to ship Directly to our Warehouse. Simply select Direct to Warehouse and print the USPS label. Sorry we cannot accept drop offs to the warehouse due to security and insurance. Free return shipping is included on all repairable items via USPS Flat Rate. If you require Overnight or Two Day shipping please call for shipping options and pricing.
Easy follow up tracking:
All items are tracked via a ticket number assigned to you at either the time you call in to register your item or when our shipping facilities receive the item. This allows you to follow the item as it goes through service. Please ship your items with a tracking number and unless you request otherwise all items are shipped back via USPS Flat Rate with tracking. At any time you can call in, email to check the status of your unit.
Security and Privacy:
We understand how sensitive your private information can be. We use a ticket tracking system so your name, address or phone number are never exposed to technicians working on your equipment. All items sent into our facility are held under our non-disclosure agreement and are never released to any third party or law enforcement agencies without a warrant. Items that are non-repairable are offered free recycling and data destruction performed to DOD standards at no cost to you. Data destruction certificates are available for only $25.00
Chat with us right now or call and speak with one our certified technicians. We are happy to answer any questions you might have. Our technicians work with Mac, Windows and Linux computers, tablets, and servers. Call today (505) 814-7080